Atlas Cinemas Shaker Square 6

Brittany Martin 3 months ago

To Whom It May Concern, I recently purchased movie tickets through Fandango for an animated film for myself, my four-year-old son, and my twelve-year-old sister. I am a 35-year-old adult, business owner, and registered nurse, and I accompanied both minors to the theater. When we arrived at the theater slightly after the movie’s start time, I was informed by staff that we would not be permitted to see the movie due to a policy stating that minors under the age of 18 are not allowed in the theater after 6:00 PM. This was extremely surprising and frustrating, as this policy is not stated on the website or at the time of ticket purchase through Fandango. The only policy referenced online indicates that minors are not permitted in the building after 6:00 PM unless accompanied by an adult. That policy would clearly not apply in this situation, as I was present with both minors. The manager then informed me that a different policy exists prohibiting minors from being in the theater after 6:00 PM regardless of adult supervision, but that policy is only posted inside the building near the ticket counter. Customers purchasing tickets online would have no way of being aware of this restriction beforehand. As a result, my young son—who was very excited to go to the movies—was turned away and left extremely disappointed. Additionally, I was not refunded the full amount of my ticket purchase, despite being denied entry due to a policy that was not clearly disclosed prior to purchase. Customers should not be allowed to purchase tickets through a third-party platform if the theater intends to enforce policies that are not disclosed to customers before the purchase is completed. Due to this experience, I will not be returning to this theater in the future. I am requesting a refund for the remaining balance of my ticket purchase and will be contacting corporate management regarding this matter. I would appreciate a prompt response and resolution.

Alice Kessler a month ago

Beautiful lobby but something is very wrong with their acoustics..? We went to see a movie tonight and the noise from next door was so ridiculously loud that it was distracting. It didn’t even sound like a movie…it sounded like there was some kind of crowded party? Maybe they rent out their theater spaces for private events, to keep the business afloat since people don’t go to movies as much anymore.

Jessica a year ago

I love the layout of this theater. Lots of space and ample parking in the back of the building. Bathrooms are downstairs and dated. The one thing I didn't like was how the railings and stairs were set up in one of the theaters. (I believe theater #2) It's almost a safety issue. You have to pass in front of others to get to the top row seating. If there was an emergency, people in the last top row would be screwed. Some theaters were extra hot while others were at normal temperature. It's not in a safe part of town, but the actual theater feels safe. Overall, I had a good time.

Pettywap Morena 2 years ago

I frequent this theatre with my son because we live in the shaker square area, It’s family oriented but could use some updating, the bathrooms are atrocious, it’s very dark & dank, there should be a better variety of snacks, the theatre’s are also very cold, the movie projectors seem to be low quality. I would love to see some talc on this theatre because it is a nice atmosphere to hang with family & friends.

Michael McClintick 4 years ago

Loved the old movie house feel. I used to work at a theater from the 1920s and this theater was almost the same set up and feel. Small town atmosphere. Digital movies and real surround sound. Staff was friendly. Its just not where you would imagine a movie theater. It is part of a small plaza.