Regal Moorestown Mall

Natalee Bucci 3 months ago

Just went to see Ready or Not 2, super comfy seats, great food, loved the set up, you can sit in last 2 rows on balcony for amazing views of screen

Brianna Crooks 2 weeks ago

Was very happy with the comfort I received in this movie theater. The chairs were nice and comfy and I enjoyed my movie to the most of my ability. I saw Scary movie which didn’t meet my expectations but nonetheless, the theater itself was clean and nice would 10/10 recommend for a date night.

James Turner 4 weeks ago

I had a great experience with my daughter and granddaughters. Our snacks and food was put together fast. The hot dogs were the best I've ever had at a movie theater. I'm 60 and have been to many movie theaters all around New Jersey, NYC, Germany and Canada. The hot dogs were wrapped in foil and were hot and fresh. I went to Regal like two weeks ago on 42nd Street in Manhattan, the hot dogs were not warm and wrapped in paper. Brovo this is a top notch theater.

M M 5 months ago

I recently visited Regal Stadium 12 in Moorestown, New Jersey, and unfortunately, the experience was compromised by unprofessional conduct from management. My family and I pre-purchased tickets through a military-affiliated platform (USAA). As this was our first time using this method, we were unfamiliar with the seat-assignment process and were directed to the concession stand for assistance. Several issues arose while attempting to scan and process the tickets. After multiple unsuccessful attempts, the cashier—who would also benefit from additional customer service training—requested assistance from the manager on duty, Brianna. From the outset, Brianna’s demeanor was rude, condescending, and dismissive. It became clear that only four tickets had been processed, although five were required. When I inquired about purchasing an additional child-priced ticket, Brianna quoted a price higher than what was available through USAA and responded curtly when this discrepancy was noted. She repeatedly told the cashier, “You’re going to have to wait. I guess she’s going to purchase her coupon tickets,” delivering the remark in an annoyed, sarcastic, and belittling tone. More concerning, I overheard Brianna state to the cashier, “People make things so much harder than what it is,” a comment made within earshot and clearly directed at my family. This demonstrated a troubling lack of professionalism, discretion, and respect. At a time when movie theaters are experiencing reduced attendance, one would reasonably expect customer service to be a top priority. Instead, we spent approximately $100 to watch a film in a largely empty theater while receiving unacceptable customer service. Out of respect for my children, I did not address the situation immediately. After the movie, I requested to speak with Brianna and informed her that I was aware of the comment and would be following up with upper management and corporate. At no point did she deny making the remark. Instead, she deflected by stating when “Jason would be back to work,” to which I responded that I was already aware. Her response was again dismissive and failed to address the concern. After reviewing several recent customer complaints, it is clear that this is not an isolated experience. Regal Stadium 12 would greatly benefit from improved customer service and leadership training for its management staff. This experience fell well below what one would reasonably expect from a Regal Cinema location.

Joe L 4 months ago

We went to the movies and had an amazing time! The experience was great from start to finish. While the popcorn wasn’t quite as good as it usually is, everything else was fantastic. The theater was clean, the movie was super entertaining, and the overall vibe was awesome. We laughed, relaxed, and had a lot of fun — it was definitely a night to remember, and we can’t wait to go back!